To all our Customers, Associates and Business Partners:
Cooper Electric’s number one priority is to ensure the continuing health, safety and well-being of our employees, customers and business colleagues, as well as the stability of our business services.
We understand the growing concerns surrounding COVID-19 and are monitoring the outbreak and the recommendations for appropriate measures and actions. Our company is fully operational, and we are conducting business as close to normal as possible. We want to keep everyone healthy and are utilizing proactive measures with additional precautions and frequently deep cleaning our branches, offices and warehouse spaces to help fight against the spread of the virus.
We have taken actions such as recommending our associates, vendors and customers to conduct business and project meetings via digital technology such as remote conference, video conference and telephone while remaining responsive to you and to each other in the capacity you have come to expect from us. Our business services such as our digital tools will help us continue to connect with our customers to allow almost no interruption to their business.
Our parent company, Sonepar has also been monitoring the situation very closely, and for many overseas countries have taken measures and implemented best practices for their associates and customers, while maintaining an expected level of service to customers.
We remain in contact with our manufacturing partners as they monitor and assess the situation and, when possible, reconfigure their manufacturing and supply chains to minimize potential disruption in the supply of finished goods. We are asking the important questions, potential risk of longer lead times, logistical/transportation impacts and overall supply chain disruption, and will provide additional updates as new information becomes available.
Our thoughts are with those impacted by the COVID-19 outbreak and the health professionals working to care for them; We hope everyone in our business community stays healthy and safe and use proper precautions.
As the nature of our business is to support the electrical trade as well as essential facilities such as hospitals, medical facilities, and so on, we want to assure you our emergency after-hour services* are available to assist your business. If there is a true emergency impacting your projects you can contact us as follows:
- NJ, NYC/LI, Philadelphia/Lehigh Valley PA markets: (732) 571-8672
- Generators emergency: (732) 571-8672
- Legacy Friedman/Northeast PA markets: (866) 816-3732
- Upstate NY/Syracuse/Niagara Falls markets: Contact your local branch phone numbers
Communication within our company and business partners is especially critical at this time. Should you have any questions or concerns, please feel free to contact me.
President, Cooper Electric
*emergency service fee will be applied to customer statement